F.a.q. - Frequently Asked Questions and Answers

We recommend you a collection of frequently asked questions divided on their corresponding answers to help you quickly to get a basic idea on a specific topic, an urgent curiosity, doubts, or to get the correct information in a simple way without having to wait an operator for his traditional technical time. But if you want more information or want to know us better, we are always glad to answer to your each request in a sufficient and professional way.

PRODUCTS

Can I receive your catalog?
In order to receive the catalog of product line, you should connect to the website and register in the section "Luxtrainer Club". In this way you will have the opportunity to receive the catalog via postal mail and decide to download the latest version by running brochures download.

How can I purchase Luxtrainer products?
Luxtrainer distributes its products through a network of sales agents and distributors widely distributed on the territory or by telephone calling the membership number +39 0717961014 from Monday to Friday from 8:30 to 12:30 and 14:00 at 18 : 00, holidays excluding.

Is it possible to know or have information on equipment prices?
In order to get product prices you have to request a quote through our  Local  Authorized Distributors or contact the Luxtrainer sales office.

Is it possible to customize the frame and upholsteries colour?
Luxtrainer provides for customers the opportunity  to customize the frame and upholsteries through the 'AD-PERSONAM ™ COLORS CUSTOMIZATION PROGRAM. Colors of frame provided by Luxtrainer are silver ice  metallic gloss and graphite black metallic gloss, while colors of upholstery are red fire and deep black with embroidered Luxtrainer logo on headrests and contrasting sportive silver double stitching. Special colors can be obtained even if the real possibility of realization is  due to the  evaluation of technical Luxtrainer.

What is the delivery time?
The delivery date of equipment has to be agreed between purchaser and Luxtrainer, but it will depend on delivery area, the kind of product and the client needs. The delivery time has to be agreed at the order and can change in relation with production requirements and in cases of force majeure. Generally the time required by Luxtrainer to undertake the delivery of equipment ranging from 30 days to a maximum of 45 days, unless the possibility the goods are ready in stock.

What are the materials used for equipment construction ?
All frames are made by pickled steel with high thickness profiles , from automotive industry and they are subjected to a double process of polyester powder coating and subsequent baking. For this we can ensure a high level of finish , a high degree of hardness surface and high resistance to scratches as well as aging , stains, oils , disinfectants , bacteria and mold. High quality synthetic leather upholstery, entirely hand-made featuring sportive silver contrasting with double stitching, from automotive style. Satin methacrylate protection shroud to ensure maximum light environment in full compliance with safety standards(UNI EN 957). Large diameter handles made with extruded neoprene, high grip and antibacterial, metallic terminals to prevent handle slippage during use.

Luxtrainer equipment can be arranged outside without any protection?
Traditionally Luxtrainer equipment  are intended to professionals structure such as fitness centers, accommodation facilities like hotels and spas, medical centers and rehabilitation, real estate, corporate fitness, etc.. which organize spaces indoors, in areas used for sports and leisure segment, or regarding home fitness equipment. Luxtrainer  adorns apartments of those who want a gym in a short space with a big exclusivity. Luxtrainer  suggests to fix the equipment at least within a gazebo with plastic walls wrapped because the weather (sun, wind, water, sand, salt) can damage the structure.

What are the guarantees provided on Luxtrainer  products?
Luxtrainer warrants its products to the original purchaser. We guarantee the product to be free from defects in workmanship and/or materials under normal use or service. In particular, structural frame has a lifetime warranty; moving parts are garanteed for 5 years; cables, upholsteries, handles and  painting are garanteed for 1 year. If at any time a component is defective, we will repair or replace it with a free of cost! Call your local dealer for details.

Are Luxtrainer products certified?
Luxtrainer  professional products comply with European standards of safety equipment for physical exercise (UNI EN 957). Luxtrainer  guarantees all of its products to demonstrate the high equipment reliability, made with careful selected materials to offer products will last for a long time. The final quality control ensures that products meet all standards required such as marketing and inspection checks are made on accurate painting, welding and frame finishing , the appearance and the upholstery attachment on tightening bolts on the basis of sessions and support rules, scrolling arms and movement tolerance, alignment pull cord, operation and appearance of  weight stack placement and alignment decals.

Why equipment adjustments are identified by yellow colour?
Industry regulations require that all adjustments of fitness equipment must be clearly visible to the user.
WARNING: If you buy an exercise device settings without visible adjustments, can not be CE approved, so you can not be protected from damage caused to persons.

What is the optimal solution that makes the fitness area suitable and functional?
During pre-sales, Luxtrainer consultants suggest optimal solutions can make a space dedicated to a fitness  area functional and livable at the same time. For this, once identified and limited the space to decorate, you have to consider a rate of 50% to 50% strength machines and cardio vascular equipment because it is the ideal proportion that the planning department recommends by default. Additionally, every implementation is an ad hoc project that could require the development of  special rendering which are specific and suitable to satisfy needs and innovative situations aimed to events and many sports facilities.

SERVICES

Is it available a Luxtrainer Customer Service?
From first model to current one's, Luxtrainer continues to support all  products it has manufactured. Luxtrainer boasts a Customer Services Department unparalleled in today’s fitness industry. It offers world-class services to our clients around the globe through our network of factory certified technicians. In order to contact Luxtrainer Customer Service call +39 0717961014 or send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How can I contact Luxtrainer staff?
Our staff is always available to answer to your questions.
You can contact sales and technical team will help you to understand and to use the best Luxtrainer equipment  and everything about our products.
Please contact us:
from Monday to Friday 8,30a.m. to 12,30 p.m. and from 14,00 p.m. to 18,00 p.m.
Telefono: +39 0717961014      
Fax: +39 0717961160
On-line Service: round the clock
Filling in the form of Online Support and Contact section, where you can communicate as quick as possible, with the  business area that most interests you and get all answers you want.

Does the Luxtrainer local dealer  provide a pre-sales consultancy?
Luxtrainer  offers a qualified pre-sales support to assist customers in every stage and directing the best choice, based on its specific needs. The pre-sales technical support allows you to get more information about features and functionality of products and provide tips for troubleshooting, construction of  training options and feasibility indications.

Is it available an after-sale service?
Luxtrainer  offers expert and skilled technicians able to offer timely and highly specialized customer support , with an accurate planning of interventions. Our Technical Support is actively involved in process of continuous improvement of machinery in accordance with information received from field and proposed improvements resulting from direct knowledge of our clients and their business needs. The training is a fundamental activity for formation and maintenance of all technicians and operators who use our machines. Training activities take place at two different times: during installation and testing of machines and in special courses organized by Training Center  Luxtrainer Senigallia (AN). The extensive coverage throughout the territory through an extensive network of authorized service centers ensures timely supply of spare parts requested by customer care. It is ready to solve any problem and for a continuous information service to knowledge about characteristics of parties and consultation of documents provided with the machine.

Does Luxtrainer  provides financial solutions for the purchase of fitness equipment?
The Luxtrainer Authorized Dealer takes you step by step, at all stages of your project. After studying the best layout will support you finding the necessary financial resources. The proposed financing solutions offer the flexibility to adapt to new market needs and help you to achieve your fitness as soon as possible.  Financial Services offers financing and calibrated leasing  to each specific need. Simplicity in data collection and rapid assessment and provision of credit are prerogatives of our service. Our consultants, after having illustrated characteristics of possible deals, they will hoose  with you the ideal financial solution, the period of repayment, the amount of  installment and any initial deposit.

Does Luxtrainer Authorized Dealer supports and advises the customer to create a complete and liveable layout?
Luxtrainer authorized local dealer to do local visits and CAD free layouts. In order to optimize the space and the creation of livable and comfortable fitness areas, Luxtrainer  offers free design and consultancy service, whereby, after analyzing the available area, it offers the ideal solution to make the fitness area a real oasis. The technical-commercial personnel office will discuss every aspect of the layout and disposition: from creation of projects to present to architects and builders, from analysis of changes to your current structure. Whatever your request, we will help you to design a gym that best suits to your environment.

What flooring should I use for the construction of fitness area?
The market offers unlimited proposals: PVC, rubber flooring, linoleum and more. All are ideal for creating coatings with a real personal style, but there are some essential requirements that must ensure flatness to the floor. In fact, when you need to make fitness areas, the choice can not be only based on visual impact able to influence the aesthetic environment  in a big way, but must use high performance materials that offer resistance to impact and wear. Without forgetting that in  modern welfare structures are often offered a variety of additional services which may require different paving, but always at highest levels.

Does Luxtrainer  equipment can be placed in spaces with special planimetric structures?
Luxtrainer  creates custom layouts to choose with you the ideal solution to enhance the best features of the space available by equipping even assuming conformations planimetric reduced, special, small and atypical.

Can I visit the company showroom or attend demo days?
Luxtrainer in its central facility constantly hosts  visitors which are interested to fitness creation. In this way they have the opportunity to enjoy the benefits about Luxtrainer solutions and proposals. It is also possible to visit the showrooms of authorized distributors in your area. In these moments, technicians, experts in using machines and sales agents, make available their expertise and professionalism in the preparation and implementation of custom demos, in-depth technical explanations and identifying solutions for customers participating. In addition, at various bars within which solutions are badged Luxtrainer Fitness  can, by an appointment, organize demonstration days for different stakeholders (architects, designers, buyers, accommodation, personal trainers, etc..) Concerned on the creation of highly professional fitness unique design and craftsmanship.

Why use a Luxtrainer  specialized authorized technician?
If you want to keep in good condition and well functioning your equipment, do not hesitate to ask  us for inspection of a qualified and authorized Luxtrainer  technician because:
•Authorized Luxtrainer  technicians are all regularly trained on new products and technical issues, able to solve in few time and with minimum cost our products problems;
•it  is simple and quick requiring the intervention of authorized Luxtrainern  technician with the On-line form, phone call or a fax;
• the involvement of an authorized Luxtrainer technician allows you to have machines that are in perfect condition for working.

Why order original Luxtrainer  spare parts?
If you want to keep your equipment in good condition, do not hesitate to use Luxtrainer original spare parts  because:
• products are original warranty;
• have longer life, they are subjected to testing and quality control;
• they are easy to order: simply fill in the on-line form, phone call or a fax;
• You arrive in a short time with the fastest courier.

How should be cleaned various parts of a isotonic machine?
All strength machines and benches are made by three essential parts (painted frame, upholstery and chrome parts).
These parts are daily exposed to perspiration of the user, which as we know, it has a highly corrosive power ,therefore, they should be cleaned and treated in different ways, to avoid a rapid deterioration.
• Painted Chassis: Clean with a damp cloth using only water and mild detergent.
• Upholstery: Clean with a damp cloth using only water and mild detergent.
• Chrome Parts: Use a cloth soaked in alcohol.
IMPORTANT: Do not clean painted chassis cloth and upholsteries with alcohol and / or derived products, because they are too aggressive and damage this surfaces.

Why weight stack does not flow well?
A constant use of strength machines can lead a minor adjustments to components involved and it also reduces the lubrication of  sliding rods weight stack.
In order to prevent this from happening, just checked regularly every 15 days that the rods are aligned and well lubricated.

How are preserving the upholstery?
The upholstery, more than other parts of the machine are continuously exposed to the sweat of users and this, as we know, is highly corrosive.
In order to prevent any wear of upholstery it must be weekly cleaned  with a damp cloth, only using water and mild detergent.

WORK WITH US

How can I send my resume?
The curriculum can be electronically sent by connecting to "Careers" section. The excellence of human resources has always been a strategically decisive thing for our success. For this reason we work to develop the full potential of individuals and teams, with the goal of ensuring a high degree of professional competence and training to enable to consolidate the achieved levels of excellence in design, production, sales and service of our product. The young and dynamic company environment testifies the vitality and the desire to continue to grow in order to develop consistent with Luxtrainer values and culture. It is aimed to professionals with flexibility, adaptability, ability to work as a team, willingness to problem solving, initiative and creativity.